IT2043
KNOWLEDGE MANAGEMENT
L T P C
3 0 0 3
UNIT I KNOWLEDGE MANAGEMENT 9
KM Myths – KM Life Cycle – Understanding Knowledge –
Knowledge, intelligence – Experience – Common Sense – Cognition and KM – Types
of Knowledge – Expert Knowledge – Human Thinking and Learning.
UNIT II KNOWLEDGE MANAGEMENT SYSTEM LIFE CYCLE 9
Challenges in Building KM Systems – Conventional Vrs
KM System Life Cycle (KMSLS) – Knowledge Creation and Knowledge Architecture –
Nonaka’s Model of Knowledge Creation and Transformation. Knowledge
Architecture.
UNIT III CAPTURING KNOWLEDGE 9
Evaluating the Expert – Developing a Relationship
with Experts – Fuzzy Reasoning and the Quality of Knowledge – Knowledge
Capturing Techniques, Brain Storming – Protocol Analysis – Consensus Decision
Making – Repertory Grid- Concept Mapping – Blackboarding.
UNIT IV KNOWLEDGE CODIFICATION 9
Modes of Knowledge Conversion – Codification Tools
and Procedures – Knowledge Developer’s Skill Sets – System Testing and
Deployment – Knowledge Testing – Approaches to Logical Testing, User Acceptance
Testing – KM System Deployment Issues – User Training – Post implementation.
UNIT V KNOWLEDGE TRANSFER AND SHARING 9
Transfer Methods – Role of the Internet – Knowledge
Transfer in e-world – KM System Tools – Neural Network – Association Rules –
Classification Trees – Data Mining and Business Intelligence – Decision Making
Architecture – Data Management – Knowledge Management Protocols – Managing
Knowledge Workers.
TOTAL: 45 PERIODS
TEXT BOOK:
1. Elias. M. Award & Hassan M. Ghaziri –
“Knowledge Management” Pearson Education 2003.
REFERENCES:
1. Guus Schreiber, Hans Akkermans, Anjo Anjewierden,
Robert de Hoog, Nigel
Shadbolt, Walter Van de Velde and Bob Wielinga,
“Knowledge Engineering and
Management”, Universities Press, 2001.
2. C.W. Holsapple, “Handbooks on Knowledge
Management”, International Handbooks
on
Information Systems, Vol 1 and 2, 2003
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